General Conditions of SaleAlliance Plaisance
General Conditions of SaleAlliance Plaisance
Terms and Conditions of Sale
ALLIANCE PLAISANCE
“updated on 13 november 2023
Preamble
The purpose of these General Terms and Conditions of Sale is to define the terms and conditions under which :
Alliance Plaisance
SAS with capital of 1,000,000 euros
Registered with the Registre du Commerce de Montpellier: RCS 841 619 182
Registered office: Espace Don Quichotte – 547 Quai des Moulins – 34200 Sète
Offers Individual stays meeting the definition of “travel services” within the meaning of Article L.211-2 of the Tourism Code, resulting from Directive (EU) 2015/2302, when they will be sold by Alliance Plaisance or its subsidiaries.
In accordance with the provisions of article L211-18 of the Tourism Code, Alliance Plaisance holds insurance guaranteeing the pecuniary consequences of its professional civil liability with the company Gan Assurances.
General
The purpose of these General Terms and Conditions of Sale (hereinafter, the “TCS”) is to set out the respective obligations of the company Alliance Plaisance and the customer (hereinafter “the Customer(s)”) in their contractual relationship relating to the sale of Individual Stays. The fact that Alliance Plaisance does not avail itself of one or more of the provisions of the TCS shall not be considered as a waiver. Any reservation implies the unreserved application by the Customer and its full and complete acceptance of the GTC which prevail over any other document, unless otherwise agreed in writing by Alliance Plaisance. These TCS apply to all Customers. Changes to these GTC may be made in the future by Alliance Plaisance.
Definitions
> “Company” : SAS Alliance Plaisance and its subsidiaries and establishments on French territory.
> “Customer” : These general terms and conditions of sale apply only to individual customers.
> “The Site” : The place where the customer is staying.
> “Catalogue” : Refers to the presentation catalogues for LodgeBoats, distributed by the Company in paper form or in digital form on the Internet Site.
> “Internet Site” : refers to the Internet site “www.allianceplaisance.com”.
> “Optional Equipment and Services” or “Options” : refers to the additional equipment or services which can be added when the holiday is booked by the Customer or directly at the holiday location. The availability of these Optional Facilities and Services depends on each Accommodation, the Site, the configuration of the Accommodation and the state of stocks, and cannot be guaranteed.
> LodgeBoat” : registered trademark, the term designates the different families of accommodation offered for rent by the Company to Customers, the characteristics and prices of which are given on the Internet Site and in the Catalogues.
> “Site Services” : refers to the various activities/entertainments, equipment/infrastructure and/or facilities offered free of charge or for a fee on the Site. However, the Customer’s attention is drawn to the fact that some services are not open all year round.
> “The different seasons” :
– High Season : 5 July 2024 to 31 August 2024
– Mid Season : From 29 March 2024 to 4 July 2024 and from 1 September 2024 to 2 November 2024
– Low Season : 1 March 2024 to 28 March 2024 and 3 November 2024 to 30 November 2024
> “Meteorological Conditions” : Conditions referring to the climate according to Méteo France.
The price applicable to the holiday is the price in force on the day of booking, subject to availability. When the customer requests a quote, the period of validity of the quote is indicated on the quote. After the validity date, the price indicated in the quote is no longer guaranteed.
Subject to the provisions of article L211-17-2 of the French Tourism Code, in the event of a manifest error in the published price, such as a derisory price in comparison with the average price recorded for the same holiday during the same period, the Customer is informed that the contract is deemed null and void and that he/she will be reimbursed for his/her deposit or the total price paid, without compensation.
The advantages and promotions offered by the Company are conditional (refer to the details of the offer) and limited in time, without ever being retroactive.
Alliance Plaisance offers 2 rental rates :
All prices are quoted in Euros, inclusive of all taxes but excluding booking fees and tourist taxes/ecoparticipation/local taxes/Options.
Our prices include :
Our prices do not include :
For all day visitors, the Company may request payment of a visitor’s fee. The Site may not accept visitors or the visitor package may not grant access to all the Site’s Services. When visitors are accepted, they have the right to access the Site during a time slot determined by the Site.
Depending on availability, for a fixed fee of €5 per day per feature, up to a maximum of €45 per stay, the Company may offer one of the following pitch selection services :
1.3. Price reductions – Promotional operations
If you are entitled to a price reduction as part of a promotional offer, you must take advantage of this as soon as you make your reservation. Once the confirmation or invoice has been issued, the Customer will no longer be able to claim any reduction.
In addition, price reductions or promotional offers cannot be added together, unless this is expressly stated.
Any shortened stay or unused service (included in the packages, mentioned in the invoice or purchased on site) cannot be reimbursed. By way of example, this applies in particular to: any interruption to the stay, non-use of catering services, with breakfast prices being presented as part of a package.
Extension of stay: any extension made and paid for directly on the site will be at the current rate (no promotional rate or partner discount will be applied).
Our prices are inclusive of all taxes (excluding tourist tax), including VAT at the rate applicable on the day of booking.
1.4. Tourist tax
The tourist tax, collected on behalf of the local authorities, is not included in our rates.
It is payable at the time of booking. The amounts collected are therefore provisional. It may happen that the tax increases, in which case customers will be asked to pay a supplement.
1.5. Security Deposit
A security deposit of €200 will be requested from the Customer on arrival, in the form of a bank card imprint (or cheque). This imprint is a pre-authorisation, which does not result in your account being debited. This deposit will only be used at the end of your stay if compensation has to be withheld for any damage caused, neglected cleaning of the kitchen area or if any on-site services remain unpaid. Use of this deposit does not preclude a claim for additional compensation if the costs incurred by the Company exceed the amount of the deposit.
The components of the services provided during our holidays are set out in our catalogues, flyers and website. Tourist information relating to activities not offered as part of the holiday is given as general information. For example: nearby communal swimming pool, spa in the resort, ice rink, etc. To find out the opening dates of local establishments and obtain further information, please contact the establishments directly. Alliance Plaisance expressly reserves the right to make changes to the information contained in its catalogues, flyers and website.
2.1. The Client
2.1.1. The Individual Client
To make a reservation, the Client must be of legal age and capable of doing so. The Company reserves the right to refuse to accept minors who are not accompanied by their parents or a legal guardian. Minors accompanied by adults who do not have parental authority must present parental authorisation, failing which the Company may refuse them entry to the holiday destination.
At the time of booking, the Client is obliged to provide the surnames, first names and dates of birth of each person staying and the registration number of the vehicle that will be parked on the site, if applicable. The Company reserves the right to refuse any person who is not registered at the time of booking. The Client holding the reservation must be one of the persons accommodated. For safety and insurance reasons, the number of occupants mentioned by the Client at the time of booking may not be exceeded. Please note that a baby is considered to be a child.
2.1.2. The Group
In order to guarantee an atmosphere conducive to rest and relaxation in a friendly, family atmosphere, the Company has a service dedicated to Groups. The Company therefore reserves the right to refuse one or more :
– Reservation(s) by a Client for which the number of people accommodated in several Types of Accommodation on the site and for the same period exceeds 8 (eight) people.
– Reservation(s) by one or more Clients of more than 2 Lodgeboats and for the same period. The Company considers a group to be any natural persons numbering at least eight who know each other and are travelling together for the same reasons on the same dates of stay on the same site.
All GROUP reservation requests must be made to the Company’s dedicated department, which is the only department authorised to deal with such requests. The Company reserves the right to examine group reservation requests in advance to ensure that they are compatible with the occupation of the site during the period requested.
2.1.3. The Gift Card
In the event that the booking is a gift voucher to be offered to other people, the Company has a dedicated “Gift Card” department which you simply need to contact at contact@allianceplaisance.com or visit https://www.allianceplaisance.com/bon-cadeau/ . The terms and conditions will then be explained by our sales department.
2.2 Booking Steps
The Customer’s registration request must be accompanied by a deposit calculated on the basis of the elements making up the holiday.
Booking a holiday on the Site is carried out as follows:
The Customer selects the holiday destination of their choice according to its description.
The Customer selects the length of stay, the departure date, the number of participants and the type of LodgeBoat desired.
The Customer selects their offer: modifiable or cancellable with or without charges (FLEX) or non-cancellable non-refundable (NANR).
The Customer also indicates whether he wishes to take advantage of other options offered by the Company.
The Customer must provide all the information required :
The Customer books in the name and on behalf of all the beneficiaries he/she indicates. The Customer certifies and is responsible for ensuring that all the information provided is correct.
The Customer accesses a summary or receives a document containing all the details relating to the dates, the services chosen and the total price relating thereto, enabling them to check the details of their order. It is the Customer’s responsibility to ensure that all the information displayed conforms to that which they have selected, it being understood that any subsequent modification or cancellation of their order may give rise to invoicing in accordance with the terms hereof.
The Customer confirms their order or expressly accepts the quotation by e-mail, having read and accepted the Company’s General Terms and Conditions of Sale.
The Customer chooses their method of payment and pays the sums according to the payment schedule (see article 1.3).
If the booking is made by Internet or by telephone, and payment is made by Credit Card, the booking is validated immediately and is definitive, except in the event of a payment incident.
In the case of a reservation by e-mail, the reservation is validated only after the Company has verified the availability of the LodgeBoat(s) requested by the Client and confirm by receipt of prepayment.
In the event of unavailability, the Company will contact the Client to make a new offer of accommodation. The reservation will be validated once the Client’s choice has been confirmed.
The Company will send the Client a document confirming the reservation, these general terms and conditions of sale and a statement of payment.
If no alternative is found with the Client, the Company will reimburse all sums already paid by the Client without delay and at the latest within thirty days of receipt of the reservation request.
The Client will receive confirmation of his/her reservation by e-mail, constituting the agreement between the Client and the Company.
The voucher enabling the Customer to benefit from their stay is sent to the e-mail address indicated by the Customer before the start of their stay, subject to payment of the balance. However, where applicable, the Customer remains obliged to pay the balance of his/her reservation no later than 21 days before his/her arrival.
ATTENTION : after these deadlines, if we have not received payment of the balance, we will consider the booking cancelled and will put the corresponding services back on sale. In addition, the cancellation conditions will be applied to the entire booking.
On receipt of the deposit, a booking confirmation will be sent specifying the outstanding balance. Each payment must be accompanied by the booking reference shown on the confirmation. Exchange vouchers containing all the information on the destination will be sent to the customer no later than one week before departure (when the holiday is fully booked). Anyone arriving at a holiday destination without having paid the balance will be refused access to their accommodation.
In the event of booking less than 21 (twenty-one) days before the start of the holiday, the customer must pay the full price at the time of booking.
For safety reasons, the number of people arriving for a stay may under no circumstances exceed the number of places in the accommodation allocated and the number of people stated on the contract.
2.3 Methods of payment for your stay
You can pay for your holiday by indicating your booking number and using the following methods of payment:
All holiday payments must be sent to the following address :
Alliance Plaisance,
Accounts Department
Espace Don Quichotte,
547 Quai des Moulins
34200 Sète
2.4. Payment schedule
The customer undertakes to respect the following payment schedule:
It is the Customer’s responsibility to pay the balance of the price of the holiday, using one of the methods of payment referred to in article 1.2, no later than 21 (twenty-one) days before arrival. If payment is not received within this period, the Company reserves the right to consider the booking cancelled and the terms of Article 7 will then apply. In the case of payment by bank card, it is the Client’s responsibility to contact the Company again in the event that their bank card is no longer valid or active during the payment period.
At the time of booking, the customer may subscribe to either :
In the event of cancellation or interruption of a stay, the Company will only be able to make a full refund of the unused portion of the stay if the cancellation is its fault. We therefore recommend that you carefully study the conditions for modifications and/or cancellations according to the FLEX or NANR tariffs offered.
3.1 Changes made by the customer
For the purposes of this Article 3, a change is deemed to be a change to the dates of stay and not to the length of stay. The duration of the stay cannot be changed under any circumstances, but it may be postponed under the following terms and conditions.
3.1.1. NANR Rate
In the event of a change requested by a Customer who has chosen a NANR fare, no change will be possible.
3.1.2. FLEX Rate
In the event of a change requested by a Customer who has chosen a FLEX rate, the Customer may request a change to their reservation a maximum of 3 times during the season up to D-1 before arrival (from the first change to the stay, cancellation of the stay will not be accepted). No postponements will be accepted for the following season. If the customer wishes to change the dates of their stay on D-day, a flat-rate amendment fee of €50 (fifty euros) will be charged.
If the amount of the new stay is higher, the difference between the two bookings is payable by the Customer.
The Customer’s attention is drawn to the fact that, in the event of a change to the holiday, he/she will not be able to benefit from promotions subsequent to the initial booking. The date of the first reservation will apply. In the event that the Company is unable to comply with the Customer’s request for modification, the initial stay will be maintained unless the Customer cancels.
Any request for modification will only be accepted subject to availability and will be sent to the Company by registered letter with acknowledgement of receipt, by e-mail or by telephone. The date on which the change to the holiday is binding on the Customer will be the date on which the letter with acknowledgement of receipt is sent, with the postmark serving as proof, the date on which the e-mail is sent or the date of the telephone call.
No refunds will be made for shortened stays. In the event of an interruption to the stay (having arrived on site, completed the check-in and taken possession of the keys to the accommodation): Any shortened stay will not be eligible for any refund, with 100% of the cost of the stay remaining due.
3.2. Cancellation by the customer
3.2.1. NANR Rate
In the event of a cancellation requested by a Customer who has chosen a NANR rate, no refund will be possible.
3.2.2. FLEX Rate
In the event of a cancellation requested by a Client who has chosen a FLEX tariff, Alliance Plaisance will reimburse the sums paid by the Client, after deduction of the sums withheld as cancellation penalties according to the following scale:
Any request for cancellation must be sent to Alliance Plaisance by registered letter with acknowledgement of receipt, or by e-mail. The date used to enforce the cancellation of the holiday against the Customer will be the date of issue of the letter with acknowledgement of receipt, as evidenced by the postmark, or the date of issue of the e-mail.
In the event of an interrupted stay (having arrived on site, completed the check-in and taken possession of the keys to the accommodation): Any shortened stay cannot be reimbursed, 100% of the amount of the stay remaining due.
Alliance Plaisance will make the refund according to the above-mentioned scale, within 30 days of receiving the cancellation request.
3.3 Modification or Cancellation by Alliance Plaisance
When, before the start of the Client’s stay, the maintenance of an essential element of the stay is made impossible by the occurrence of an unforeseeable event on the day the contract is formed, due to a third party to the contract or due to a case of force majeure as defined by law, we will inform you without delay by any means.
In the event of cancellation by Alliance Plaisance due to weather conditions, and regardless of the tariff subscribed to by the Customer, four solutions will be offered to the Customer :
In the event of cancellation by Alliance Plaisance due to an event of force majeure other than weather conditions, as defined in article 1218 of the French Civil Code, only a reimbursement within a week of the sums paid will be made, to the exclusion of any other compensation in the event that the customer does not wish to modify, postpone or transfer their holiday.
It is specified that the hypothesis of a waiver on your part of the stay modified by Alliance Plaisance under this article 3.3., will not give rise to the payment of the compensation referred to in article 3.1., corresponding to the penalty which you would have borne if the cancellation had been made by you.
In accordance with article L211-14 of the tourism code and unless an exceptional exemption is granted by the competent authorities, in the event of cancellation by the Company or by the Client before departure and if the cancellation is due to exceptional and unavoidable circumstances , occurring at the place of destination or in the immediate vicinity having significant consequences on the execution of the contract, the amount of the stay will be fully reimbursed but no additional compensation will be due by the Company
4. INTERNAL RULES
Internal regulations are posted in the reception building. Each customer must read it and respect it.In the event that the Client or his guests cause bodily injury or material damage, the client’s civil liability may be sought with a view to compensation from the Company.Smoking is strictly prohibited inside the LodgeBoats, which are all non-smoking.The days and times of Arrival and Departure are indicated on the voucher and/or Website. Arrivals are from 3 p.m., and departures before 11 a.m., beyond that, an additional night will be charged.In the event that the Customer is not able to arrive at the times indicated, he must notify the site (using the telephone number communicated on his voucher) before 6 p.m., to possibly, subject to agreement by the latter, be authorized to arrive late the same day or the next morning. No arrivals will be accepted outside these times.No refund, even partial, will be granted by the Company in the event of an arrival outside authorized times, after the scheduled arrival date or an early departure of the Customer. In the event that the Customer does not show up the day after the scheduled day without notifying the Company representative, their reservation may be canceled without refund. The Company authorizes itself to put the accommodation back on sale within 36 hours, without the Client being able to object.It is the Customer’s responsibility to make an inventory (equipment inventory, condition of equipment and state of cleanliness) of the Accommodation within 2 hours of arrival (at reception or by e-mail). Any complaint must be presented to a representative of the Company on the Site. The latter will do its best to remedy this quickly. No complaints will be accepted after this deadline. Likewise, any incident that occurs during your stay must be reported to the on-site representative who will do their best to remedy it.The Client undertakes to respect and ensure that the occupants of the Accommodation respect the internal regulations of the Site. The Customer is already informed that electric and gas barbecues and planchas as well as charcoal barbecues, belonging to the customer, are prohibited.In the event of non-compliance with the internal regulations and these General Conditions and/or an attitude contrary to the calm and serenity of the site by a Client and/or by the occupants of the Accommodation concerned, the Company after formal notice remained without effect or immediately depending on the seriousness of the facts may ask the person(s) in question to leave the site before the end of the stay. This situation will not give rise to rights to even partial reimbursement of the stay. Group members are individually required to comply with the internal regulations.The presence of animals must be mentioned when booking. Dogs (except categories 1 and 2): are accepted. They must be kept on a leash on the site. No dog must be left alone in the Accommodation.Concerning cats: The animal must be kept inside the Accommodation, under the full responsibility of its owner.A maximum of one cat/dog animal per rental is accepted. During the stay, the customer must have the animal’s up-to-date vaccination record. Authorized animals must be tattooed or microchipped. They are the responsibility of their owners and must be kept on a leash throughout the entire Site (including parking). They must not be left unsupervised within the site (in the Lodgeboat, or in a car). In the event of damage caused by an animal, compensation of at least €50 (fifty) will be requested from the customer.It may happen that certain activities and facilities offered by the site’s partners and indicated in the description appearing on the Brochures and/or the Website are deleted or modified, in particular for climatic reasons or in the event of force majeure, or do not operate. before or after the season. 5. RESPONSIBILITY 5.1. Liability & Contract The Company is responsible for the proper execution of all its obligations under the contract.However, the Company will be exonerated from all or part of its liability in cases where the non-performance or poor performance of the contract is attributable either to the buyer or to the unforeseeable and insurmountable act of a third party unrelated to the provision of the services. provided for in the contract or in a case of force majeure as defined in article 1218 of the Civil Code.It is also specified that the services not provided for in the contract concluded with Alliance Plaisance are, both towards the buyer and Alliance Plaisance, the exclusive responsibility of the external service providers in charge of their organization. 5.2. Losses, theft & damage LodgeBoat rental is not part of the responsibility of hoteliers. Consequently, we cannot be held liable in the event of loss, theft or damage to personal effects in our LodgeBoats, whether in car parks or common areas (reception, pontoons, etc.). However, Alliance Plaisance has taken out, on behalf of its customers, damage insurance covering the risks of break-ins into LodgeBoats subject to guarantee and excess. We advise you to contact your insurance company to obtain, if necessary, an extension of your personal guarantees. 6. PROTECTION OF PERSONAL DATA 6.1. General As part of booking your stay, in particular by completing the online form on our website or via our telephone reservation platform, the personal data recorded are those that you agree to voluntarily provide to Alliance Plaisance which is therefore the receiver. Alliance Plaisance will only use the personal data collected for the following purposes:• Allow the execution of your order,• Provide you with access to the website by allowing you, for example, to identify yourself in order to access a personal space reserved only for identified people,• Inform you, with your express and prior consent, of all our commercial offers and special promotions or other operations such as participation, for example, in competitions or subscription to a newsletter,• Carry out studies and research anonymously in order to improve the website or the quality of service on the telephone lineAlliance Plaisance will only use personal data for the aforementioned purposes and these will be reserved for strictly internal use at Alliance Plaisance. As a result, Alliance Plaisance undertakes, without express and prior agreement on your part, not to disclose, sell, rent or exchange to third parties or any external organization whatsoever with a view to their use, the information you provide. The personal data collected by Alliance Plaisance with your consent will not be kept beyond the period necessary to achieve the aforementioned processing purposes. This retention period cannot in any case exceed 10 years. In accordance with law n°78-17 relating to data processing, files and freedoms of January 6, 1978 as amended as well as European Regulation 2016/679 on Data Protection, we inform you that you have a right access, rectification, erasure, limitation, portability, opposition, to define the fate of your personal data “post mortem” and complaint concerning the processing of your personal data. You can exercise these rights by contacting the “Data Protection Officer” of Alliance Plaisance directly at:· the following email address: dpo@fsl.holdings· or by post to the following address: Alliance Plaisance, for the attention of the Data Protection Officer, Espace Don Quichotte, 547 Quai des Moulins, 34200 Sète.Likewise, you can request not to receive our offers by writing to the aforementioned address. Furthermore, by application of the provisions of article L.223-2 of the Consumer Code, Alliance Plaisance informs you of the right you have to register on the Bloctel list opposing telephone canvassing. 6.2. Video surveillance We inform you that as part of the protection of property and people, the sites are placed under video surveillance.In accordance with current regulations, this device has been declared to the prefecture.The images are kept for one (1) month and can be viewed in the event of an incident by authorized personnel and by law enforcement.In order to exercise your “Computer and Freedom” right and in particular your right of access to images that concern you, or for any information on this device, you can contact the data protection officer by writing to dpo@fsl.holdingsIf you wish to submit a complaint, you must contact the CNIL on the website complaints@cnil.fr 7. COMPLAINTS Any complaint must be, as far as possible, reported by the Customer during their stay with the site so that the latter can remedy the non-compliance or note it. If the non-compliance cannot be remedied on site, the Customer may send a written complaint to the Quality Department so that the latter can attempt to remedy it. In order to be able to study the complaint as best as possible, the Customer is asked to provide as soon as possible all the factual elements (photographs, videos, in particular) that he can gather unless the non-compliance has been noted on site by the Company. operator. Any complaint relating to the Client’s stay must be sent by post to the following address: Alliance Plaisance, Service Qualité, Espace Don Quichotte, 547 Quai des Moulins, 34200 Sète or by email to service-qualite@allianceplaisance.comIn order to provide you with an appropriate response, it is preferable that you send your complaint within one month after the end of your stay, mentioning your file number.In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.We inform you that if you have submitted a complaint to our Quality Department, but our response has not given you satisfaction, the consumer has the possibility of contacting the consumer mediator to whom the professional reports, namely MEDIMMOCONSO, free of charge, in a period of one year from the written complaint addressed to the professional.The referral to the consumer mediator must be made:· either by completing the form provided for this purpose on the MEDIMMOCONSO website: https://medimmoconso.fr/adresse-une-reclamation/;· or by mail addressed to MEDIMMOCONSO, 1 Allée du Parc de Mesemena – Bât A – CS25222 – 44505 LA BAULE CEDEX. In application of the provisions of article 1368 of the Civil Code, it is expressly agreed that the data stored in the information system of the Company and/or its partners have probative value. Thus, the data on computer or electronic media thus preserved, if they are produced as means of proof by the Company in any litigation or other procedure, they will be admissible, valid and enforceable between the parties.In order to improve the quality of our customer service, we inform you that your telephone communications with our employees may be recorded. 8. APPLICABLE LAW – COMPETENT JURISDICTION These General Conditions and the stay contract are governed by French law. Any dispute arising between the Parties relating to the formation, interpretation or execution of the stay contract which cannot be resolved amicably will be submitted to the competent Court.
Alliance Plaisance invites you to enjoy a one-of-a-kind experience aboard the first LodgeBoats to be berthed in the Mediterranean marina of Gruissan. Like a hotel marina, Les Îlots de Gruissan welcome you aboard their floating accommodation, with no shortage of hotel services. In this breathtaking natural environment, you can get away from the daily grind by dipping your feet in the water and taking advantage of the countless services offered with local partners.
Consult the Passenger Charter
Alliance Plaisance
420 avenue des Quatre Vents
11430 Gruissan