FAQ Alliance Plaisance

List of FAQ:

What is the difference between the Yacht Club side and the Grand Large side?

When you make your booking, you can choose to take advantage of a unique location on either the Yacht Club side or the Grand Large side:

• The Pontoon on the Yacht Club side offers a view of the Marina and stretches as far as the Pyrenees. It is located in the 2nd row and is accessible from the rear of the LodgeBoat, so your terrace is directly on the water.
• The Ponton côté Grand Large juts out into the lagoon, with an unobstructed view of the Etang du Grazel, opposite the legendary Plage des Chalets. It is located in the 1st row and can be accessed from the terrace of the LodgeBoat.

At what time can I take possession of my LodgeBoat?

On the day of arrival, we welcome you from 3pm until 6pm. When you leave, your LodgeBoat must be vacated by 11am.

What are the reception hours? Can I arrive after 6pm?

Our reception is open from 9am to 12pm and from 2pm to 6pm. L’équipage des îlots de Gruissan has a late arrival procedure which will be communicated to you by email and/or text message. Just let us know in advance.

Where can I park when I arrive?

When you arrive, go to 420 Avenue des 4 Vents in Gruissan (we are located between the Gendarmerie Maritime and the Aire de camping-car des 4 Vents, in the Port area). To access the Ilots, there is a car park with a barrier at the entrance. There is one space for each LodgeBoat.

Am I allowed to fish?

Fishing is permitted at the Ilots de Gruissan. Either from your terrace or from the pontoon, but always in front of your LodgeBoat.

Can I bring my dog?

Our animal friends are welcome on board, for a supplement of €15 per night, with a maximum of 1 animal per LodgeBoat.

Is it possible to have a toaster/hairdryer…?

Toasters, hairdryers, clothes rails, ironing boards and irons are available free of charge on request from reception. Please ask us before you arrive.

Is it possible to have a protective barrier for the terrace on the Grand Large side?

At your request, the crew can install a barrier free of charge on the terrace of the lodges on the Grand Large side. Please contact us before you arrive.

What type of coffee maker is there in the kitchen?

Each LodgeBoat has a Tassimo coffee maker and a kettle: pods are available for sale at reception. On your arrival, you will find 2 (or 4 if LodgeBoat Family) coffee pods and 2 Earl Grey tea bags in your kitchen.

Is it possible to recharge my electric car?

In the private car park on the islands, we have dedicated charging points for FRESHMILE electric vehicles (freshmile.com). Simply scan the QR code and follow the instructions on the application.

Is it wheelchair accessible?

Access to the LodgeBoats is via a gangway (as you are boarding a boat). This gangway is dependent on the water level, with an uncontrolled slope depending on the tidal range. We are currently working with an association to study the next adaptations needed to guarantee access on board for people with reduced mobility, whatever the tidal range.

We have already welcomed a few PRM customers who have confirmed that we are close to achieving accessibility. Please let us know when you book so that we can provide you with a lodge close to the entrance. We can also provide you with a chair or stool to ensure maximum comfort for your shower. We advise you to select the Grand Large side, as access will be via the bay window.

Can I swim in front of my LodgeBoat?

No. We are subject to port regulations, under which swimming is not permitted in a port.

I’m afraid I’m going to get seasick. Does the LodgeBoat move?

The LodgeBoat is moored to a pontoon and weighted down at all 4 corners.

They are protected by a breakwater pontoon: it’s like being in a pond in the middle of the lake. At times, you may feel a little rocking, but nothing like a boat on the open sea.

My children can’t swim, is it dangerous? Are LodgeBoats suitable for families with young children?

For the little ones who can’t yet swim, we lend you lifejackets, which must be worn on the pontoons, when you’re out and about, where you need to be vigilant. For the rest, your child is safe in the LodgeBoat.

Where can I park my bike?

You can store them in complete peace of mind directly on the terrace of your LodgeBoat, or you can leave them in front of reception, with a padlock, if you wish.

Is there television in the LodgeBoats?

We favour the experience of disconnection, in this setting that lends itself so well to it.

The lodges are not equipped with TVs, but there is free wifi.

What time are breakfasts delivered?

They are delivered directly on board your LodgeBoat, between 8 and 9 a.m. You should let us know the exact time you require on the day of your arrival. Please refer to the ‘On-board services’ page on the website. These can be ordered in advance of your stay, or on arrival.

How do I order catering services?

Toutes nos offrent sont disponibles sur notre site internet (https://www.allianceplaisance.com/les-ilots-de-gruissan/services-a-bord/ ). To do this, we need to be informed at least 48 hours before your arrival by e-mail contact@allianceplaisance.com

We’re coming for a special occasion. Do you offer any special touches?

You can choose a romantic or anniversary decoration. We can also deliver a romantic or country-style bouquet to your lodge before your arrival. Please inform us at least 48 hours before your arrival by email contact@allianceplaisance.com

Where can I smoke?

For safety reasons and out of respect for everyone, smoking is strictly forbidden in LodegBoats. Ashtrays are available in your LodgeBoat, for smoking on the terrace only, and no cigarette ends may be thrown into the sea.

We are a couple with 3 children, can we book a LodgeBoat with 2 bedrooms?

We can confirm that you can be 5 people, including one child, in a lodgeboat with 2 bedrooms. We have a tolerance for the fifth person, as long as it is a child under the age of 10.

We offer two alternative solutions for a possible 5th person:

• A baby kit (cot and high chair) at €10 per night.
• Or a sofa bed, (62cmx193cmx9cm); an extra bed, more suitable for a child, for €10 per night, with bed linen provided.

We are a couple with one child. Can we book a LodgeBoat with 1 bedroom?

We can confirm that you can be 2 people and a child in a lodgeboat with 1 bedroom. We have a tolerance for the 3rd person, as long as it is a child under the age of 10.

We offer two alternative solutions for a possible 3rd person:

• A baby kit (cot and high chair), at a cost of €10 per night.
• Or a sofa bed, (62cmx193cmx9cm); an extra bed, more suitable for a child, for €10 per night, with bed linen provided.

Can I pay for my stay with ANCV (holiday vouchers) and where do I send them?

We can confirm that we accept paper holiday vouchers as a means of payment. In this case, we invite you to contact us directly, by e-mail or telephone, to make your reservation. You can also send them directly by post, by recorded delivery, to the following address SAS Alliance Plaisance Gruissan, Service Trésorerie-Comptabilité, Espace Don Quichotte, 547 Quai des Moulins, 34200 Sète payable to SAS Alliance Plaisance Gruissan).

We are a group, how do we book? Can we eat together on the pontoon or on a single LodgeBoat?

For all group requests, family or business events, please contact us directly by e-mail contact@allianceplaisance.com or by telephone 04.49.42.00.14.

It will not be possible to eat on the pontoon. As for the LodgeBoat, the maximum capacity is 8 passengers authorised on board for the LodgeBoat Family.

What is the difference between the Flex fare and the NANR?

We offer you 2 tariff packages to choose from when you make your reservation:
– The NANR Fare Offer: Non-Cancellable Non-Refundable Non-Modifiable
– The FLEX Fare Offer: Modifiable up to 3 times free of charge up to D-1, free cancellation up to D-30 (details of conditions in our General Terms and Conditions).

How do I pay for my stay? What methods of payment are accepted?

At the time of booking, a deposit of 50% is required, with the balance to be paid 21 days before your arrival (either by credit card, cheque, ANCV or bank transfer).

Can I arrive before 3pm or leave the LodegBoat after 11am?

These very special requests must be made in advance, and we need to check whether your LodgeBoat will be rented before or after.

If I can’t come for whatever reason, do I get my money back? Can I choose another date for my stay?

If you selected the FLEX rate when you booked, you can change your stay a maximum of 3 times during the season up to D-1 before arrival. No transfers will be accepted for the following season. If this change is made on the day of your arrival, you will be charged a flat-rate change fee of €50 (fifty euros).

If you wish to cancel your holiday definitively, we will refund the sums paid, less the sums retained as cancellation penalties according to the following scale:

• If you cancel more than 30 days before the start of your holiday, no cancellation fee will be deducted
• Between 29 and 22 days before the start of the holiday, 10% of the total cost of the accommodation will be retained.
• Between 21 and 4 days before the start of the holiday, 25% of the total cost of the accommodation will be deducted.
• Between 3 days and 1 day before the start of the holiday, 50% of the total cost of the accommodation will be deducted.
• On the day of arrival, 75% of the total cost of the accommodation will be retained.

Can I offer a gift voucher? How do I do this? And what is the validity date?

We offer Gift Cards that you can find here:

https://www.allianceplaisance.com/en/bon-cadeau/

All you have to do is complete the online form and pay either by bank transfer or cheque. The gift card will be sent to you by e-mail within 24 hours of your request (working day).

Once the gift card has been offered, the lucky recipients will be able to contact us so that we can help them with their booking, and this card will be deducted from the total amount of their stay.

I don’t know Gruissan, what can I visit? What activities are there?

Beyond the Ilots, discover an exceptional environment in Gruissan!

Find out more here https://www.allianceplaisance.com/en/surroundings/

We also recommend the tourist office https://www.gruissan-mediterranee.com/

How do I get to Les Ilots de Gruissan?

By car, from the A9 motorway, exit 37 (Narbonne – Est / Narbonne Centre / Gruissan), turn right onto the D31.
Continue for 1.5km. At the roundabout, take the 2nd exit onto the D32 and continue for 4.8km.
Enter Gruissan, turn right and follow signs for Port de Plaisance – Capitainerie.

You can also come by boat and moor directly on the Grand Large pontoon. Mooring and payment for the ring must be requested in advance from the Harbour Master’s Office (04.68.75.21.60). Boats may be up to 7m in length, but ideally should be 6m long.

By plane, via Béziers airport, 56 km from Gruissan (45 mins).
From the airport, you can reach the Ilots de Gruissan by taxi, train or bus.

By train, from Narbonne station, 14 km from Gruissan (15 min). From the station, you can reach Les Ilots de Gruissan by taxi, train or bus.

By bus, the nearest bus stop is called ‘Capitainerie’ and is served by CityBus line 8. You’ll be around 5 minutes’ walk from Les Ilots.

Are Les Ilots open all year round?

Les Ilots are open 9 months a year from March to November. We are therefore closed in December, January and February.

What is included in the price of my LodgeBoat?

We offer a hotel service to guarantee you the best possible comfort during your stay. Equipped like a flat, you have one bedroom (or 2 for the Family model) with its own bathroom and toilet. A lounge area and fully-equipped kitchen (ceramic hob, fridge, oven, coffee machine, kettle, crockery, etc.) complete the facilities. Household linen is provided, with beds made on arrival, end-of-stay cleaning included, reversible air conditioning and Wi-Fi access. And if you’re wondering where to park your car, a parking space is allocated for each LodgeBoat.

Can we eat inside the LodgeBoats? How is the kitchen equipped?

You’ll find a fully equipped kitchen (ceramic hob, fridge, oven, coffee machine, kettle, crockery, etc.) and a sitting area with table and bench.

Do the LodgeBoats have air conditioning?

There is reversible air conditioning in each room of your LodgeBoat.

Are sheets and towels provided or do I have to bring my own?

Linen is provided (sheets, towels, tea towel) and your beds are made up on arrival.

Are there any supermarkets or shops nearby for shopping?

You’ll find a mini-market 5 minutes’ walk from the islets that can help you out. There are also several supermarkets within a 10-minute drive of Les Ilots.

Do you have any special offers or discounts for extended stays?

Yes, we do! Take advantage of our special 7=6 offer! If you stay 7 nights, 1 night is free (the cheapest).

I’d like to book a particular number of LodgeBoats? Is it possible to book several LodgeBoats side by side for my stay? How can I do this?

Simply let us know when you make your reservation. Either directly when you book online, or by sending us an e-mail. We will notify your file of your wishes and do everything we can to satisfy you.